Questions and answers
If you have any questions about the use of the phone, suggested solutions are available on our website at
www.gigaset.com/service 
FAQ
First steps for troubleshooting
The following also lists steps for troubleshooting.
The display is blank and does not react to touch.
The handset is not activated:
Press and
hold.
Device is in idle status:
Press any key.
The battery is empty:
Charge the battery or replace it.
"Base connection lost - Searching for base…" appears in the display.
The handset is outside the range of the base:
Move the handset closer to the base.
The base is not switched on:
Check the base power adapter.
The base's range is reduced because
Maximum range is deactivated:
Activate
Maximum range (
ECO DECT) or reduce the distance between the handset and base.
"Handset is not registered to any base." appears in the display.
The handset has not yet been registered or was de-registered due to the registration of an additional handset (more than six DECT registrations):
Register the handset (
Registering the handset).
The handset does not ring.
Silent is set as the ringtone:
Select ringtone (
Ringtones).
You cannot hear a ringtone/dial tone from the fixed line network.
The phone cable supplied has not been used or has been replaced by a new cable with the wrong pin connections:
Please always use the phone cable supplied or ensure that the pin connections are correct when purchasing from a retailer (
Pin connections on the telephone jack).
Forgotten system PIN.
The other party cannot hear you.
The caller's number is not displayed.
Calling Line Identification (CLI) is not approved for the caller:
The
caller should ask the network provider to enable Calling Line Identification (CLI).
Caller display (CLIP) is not supported by the network provider or is not enabled for you:
Caller display (CLIP) must be enabled by the network provider.
Your telephone is connected via a PABX or a router with an integrated PABX (gateway) that does not transmit all information:
Reset the system: Briefly pull out the power plug. Reinsert the plug and wait until the device restarts.
Check the settings on the PABX and activate phone number display, if necessary. To do this, search for terms such as CLIP, calling line identification, phone number identification, caller ID, etc. in the system's user guide or ask the system manufacturer.
You hear an error tone when keying an input.
Action has failed/invalid input:
Repeat the process.
Read the display and refer to the user guide if necessary.
You cannot listen to messages on the network mailbox.
You cannot connect to the internet.
WLAN is switched off:
Switch on WLAN (
WLAN).
No connection to the router or password/network name is wrong:
Establish WLAN connection (
Connecting to WLAN).
The handset has come into contact with liquid.
Disconnect the device from the power supply.
Remove the batteries and open the battery compartment.
Allow the liquid to drain from the device.
Dab all parts then dry.
Place the device with the battery compartment open in a dry, warm place
for at least 72 hours (
not in a microwave, oven, etc.).
Do not switch on the device again until it is completely dry.
No time is specified for a message in the call list of the answer machine.
The answer machine reports "Invalid PIN" during remote operation.
You have entered the wrong system PIN:
Repeat input of system PIN.
The system PIN is still set to 0000:
Set the system PIN to something other than 0000 (
System PIN).
The answer machine is not recording any messages/has switched to answer only mode.
The memory is full:
Delete old messages.
Play back new messages and delete.
Reactivate the microphone (
Set your PABX to tone dialling (
Set the date/time (